Returns Policy
Books:
- Eligibility: We offer a 3-day return policy on all books purchased from our website.
- Conditions: To be eligible for a return, the book must be unused, in the same condition that you received it, and in its original packaging. Any signs of use or damage may result in the return being refused.
- Timeframe: You must initiate the return within 3 days of receiving the book.
- Process: To start a return, please contact our customer service team at mehakmanofatima@gmail.com with your order number and details about the product you wish to return. We will respond with instructions on how to proceed with your return.
- Shipping: The cost of return shipping is the responsibility of the customer. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Course Boxes:
- Eligibility: Please note that we do not accept returns or offer refunds on course boxes.
- Reason: Due to the nature of our course boxes, which contain educational materials and resources, all sales are final.
Refund Policy
Books:
- Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days, depending on your payment provider’s policies.
Non-Refundable Items:
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
- Any item returned more than 3 days after delivery.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at mehakmanofatima@gmail.com with your order number and details about the product and the issue encountered.
Contact Us
If you have any questions about our returns and refunds policy, please contact us at: mehakmanofatima@gmail.com
Thank you for shopping with Manomama. We appreciate your support and understanding.
Manomama Team
Manomama.pk